Cancellation and Refund Policy

Type                                                     Description of complaints related to service                                                                           Action

 

Billing concerns                                  Wrong billing                                                                               Refund – 100% refund of disproportionate bill amount

 

Delay in service                                  Delay                                                                                             Refund or Repeat of the Service – As per the patient’s request

Not satisfied with our service           Unhappy after availing < 50% of service                                    Refund - 50% of bill amount

 

Not satisfied with our service           Unhappy after availing > 50% of service                                    Refund - 25% of bill amount

 

Discontinuation of service                Relocation - availed < 50% of service                                         Refund - 75% of bill amount

 

Discontinuation of service                Relocation - availed > 50% of service                                         Refund - 25% of bill amount

 

Discontinuation of service                Inability to continue service - availed < 50% of service            Refund - 75% of bill amount

 

Discontinuation of service                Inability to continue service - availed > 50% of service            Refund - 25% of bill amount


Lacks patience                                   Lacks patience                                                                             Replace Health Officer

 

Language barrier                               Communication in different language                                      Replace Health Officer

 

Misbehavior/rude                              Misbehavior                                                                                 Replace Health Officer

 

Skill set of officer                               Skill set related issue                                                                   Replace Health Officer

 

Personal hygiene and grooming     Grooming of Health Officer                                                        Replace Health Officer

POLICY FOR HOME HEALTHCARE PACKAGES

Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of Physio at Home, if the cancellation is requested during the service period/tenure.

 

MODE OF REFUND

 

The mode of refund depends on the mode of payment used at the time of booking the service.

Payment Mode                                  Refund Mode                                                                                                Time

 

Credit Card/Debit Card/                  Refund will be processed to the same account                                          7-10 business days

Net Banking/Digital Wallet .            used at the time of payment                                       

Cash on Delivery                              Bank transfer to the bank account specified by the customer.                  7-10 business days